We’ve spent the last two decades designing effective, efficient, sustainable programs that empower people to do their jobs better (and happier) and create real results for hospitals.
But who are “we,” exactly?
We’re Dr. Richard Pinson and Cynthia Tang, and we think we make a pretty great team. Dr. Pinson has spent 20 years as an emergency medicine physician; he’s board certified in internal medicine and emergency medicine, and an incredibly gifted teacher. Cynthia Tang has spent her career building documentation improvement programs; she’s intimate with coding and spent many years consulting for hundreds of hospitals (where she met Dr. Pinson).
After consulting together for several years, we co-authored the best-selling CDI Pocket Guide, now in its 10th edition—a comprehensive CDI resource tool for coding professionals, clinical documentation specialists, and physician advisors, which is now available as an Adobe eBook and mobile application, CDI+PG for Apple devices.
This pocket guide was truly our aha moment. We realized that the idea of huge, 3-inch binders full of unnecessary information was not the answer, so together we were able to distill down the most important pieces, how to apply them, common issues one might run into. And we’ve been privileged to watch this guide change the way many specialists—and hospitals—work.
We’re also the authors of the innovative CDI for the Clinician™ e-learning solution for physician education with mobile app. We continually strive to produce products that make your life easier.
Meet the team
MD, FACP, CCS
Dr. Richard Pinson is a physician, educator, administrator, and healthcare consultant. He practiced Internal Medicine and Emergency Medicine in Tennessee for over 20 years having board certification in both. Dr. Pinson is a Fellow of the American College of Physicians and former Assistant Professor of Clinical Medicine at Vanderbilt, and has assisted hospitals as a physician consultant for the past ten years.
His personal understanding of the mindset of both doctors and managers allows him a unique vantage point from which to promote cooperation between physicians, hospital staff, and administrators toward achieving beneficial and practical changes.
READ RICHARD'S FULL BIO
Dr. Pinson has special expertise in improving coding and clinical documentation, managing clinical resources, developing evidence-based clinical practice guidelines, and using data to transform physician practice patterns and behaviors.
He has trained thousands of physicians and healthcare professionals nationwide in clinical documentation concepts, medical necessity and ICD-10. For the past six years, Dr. Pinson has written the monthly “Coding Corner” column for the American College of Physician’s Hospitalist magazine providing documentation, medical necessity and coding advice to physicians.
He has been a featured speaker at local, state and national meetings, including most recently the 2017 Society of Hospital Medicine annual meeting, and 2012, 2014, 2015, and 2016 ACDIS (Association of Clinical Documentation Specialists) Annual Conference.
Dr. Pinson grew up in Kentucky, graduated from Wofford College in South Carolina and Vanderbilt Medical School in Nashville followed by four years of Internal Medicine residency at Vanderbilt and the University of Pennsylvania in Philadelphia. He and his wife Amanda reside in Chattanooga, Tennessee. Amanda is the owner of Amanda Pinson Jewelry offering fashion jewelry from high-end designers world-wide. They have five adult sons and four grandsons all living in the Nashville area.
Cynthia brings over 30 years of experience in health information management, coding and clinical documentation, and clinical resource management. For the past twenty years she has traveled to hospitals throughout the country to assess their processes for managing health information and clinical documentation and to provide her much-sought after expertise in redesigning operations to promote better patient care and hospital financial health.
Her focus is on workflow design and improving clinical documentation with a view to optimizing reimbursement, ensuring compliance, and improving quality and pay for performance measures.
READ CYNTHIA'S FULL BIO
Ms. Tang draws from a rich set of experiences gained during her years as a healthcare consultant for a Big Six accounting firm and as regional director of quality resource and health information management.
In addition to implementing successful coding and clinical documentation improvement programs across the country for the last 25 years, her professional experience and achievements include serving on multiple hospital “turnaround” engagements to expeditiously improve service delivery, reduce costs, optimize reimbursement, and ensure compliance. She prepares successful appeals of DRG denials received from audit contractors and commercial payers and re-engineered processes that resulted in significant recovery of lost revenue and prevented further denials.
Ms. Tang has conducted numerous educational workshops and presentations on a regional and national basis, including most recently the 2016 and 2017 ACDIS national conference two-day workshop entitled “Building a Best Practice CDI Team”.
Cynthia volunteers her time by serving on the board of her local neighborhood association. In her free time she is an avid runner and has completed 26 marathons.